Expired 1 day from now
Home Loan Sales Consultant
full-time
Windhoek,
Khomas Region,
Namibia
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Job Summary
The Home Loan Sales Consultant is responsible for originating, selling, and facilitating home loan applications by identifying prospective customers, assessing customer needs, providing product guidance, ensuring complete and accurate application submissions, and delivering excellent customer service throughout the full home loan process. The role supports growth of the home loan portfolio through direct sales, stakeholder relationship management, quality pipeline management, compliance with internal and regulatory requirements, and effective follow-up until registration and after-sales service.
Job Details
Core Accountabilities and Responsibilities
- Drive growth of the home loan portfolio by implementing the Namibian and regional sales strategy and achieving agreed sales, conversion, and customer service targets.
- Generate, manage, and convert leads through direct sales, referrals, branch networks, employer relationships, estate agents, developers, and other relevant stakeholders.
- Promote and sell Letshego home loan products and customer value propositions by matching suitable solutions to customer needs and affordability.
- Guide customers through the full home loan process, including initial enquiry, pre-qualification, application completion, document collection, credit submission, approval feedback, registration, and after-sales service.
- Ensure application quality by checking completeness, accuracy, affordability information, supporting documents, KYC requirements, and compliance with internal policies before submission.
- Collaborate with credit, operations, legal, valuation, branch, and customer service teams to ensure timely processing, registration, and disbursement of approved home loan applications.
- Maintain professional stakeholder relationships and provide accurate, timely, and consistent communication to customers and internal teams.
- Adhere to all applicable compliance, responsible lending, AML, KYC, confidentiality, data privacy, and regulatory requirements.
- Identify and follow up on home loan leads, maintain an active sales pipeline, and convert qualified prospects into completed applications.
- Conduct customers’ needs discussions and initial affordability screening to determine suitability for home loan products.
- Explain product features, qualifying criteria, pricing, documentation requirements, repayment obligations, and the application process in a clear and professional manner.
- Assist customers with the accurate completion of home loan applications and ensure all required supporting documents are obtained before submission.
- Verify application completeness and quality, including customer identification, income documents, affordability information, property-related documents, and required declarations.
- Submit complete and accurate home loan applications for credit review within agreed turnaround times.
- Follow up with credit, valuation, legal, operations, and other internal teams to resolve outstanding requirements and progress applications to approval, registration, and disbursement.
- Provide customers with accurate and timely feedback throughout the application lifecycle, including requirements, approval conditions, delays, declines, and next steps.
- Build and maintain productive relationships with estate agents, developers, employers, branches, internal sales teams, and other relevant stakeholders to support sustainable business growth.
- Ensure adherence to internal processes, credit standards, AML, KYC, responsible lending, confidentiality, data privacy, and regulatory requirements.
- Capture, update, and maintain accurate customer, pipeline, and application records for reporting and audit purposes.
- Provide after-sales support and assist customers with post-approval or post-registration queries where required.
Requirements
- Grade 12 (25 Points) / or above
- Bachelor’s degree in Marketing, Business, Economics, or a related field
- An honors degree will be an added advantage
- At least 2 years of related sales or customer service experience in General Banking or Home Loans.
About Company
Letshego Financial Services Namibia
Letshego is a Setswana term meaning ‘support’. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod.