Transaction Processing Lead

Job Summary

This role is responsible for providing professional, customer-focused, efficient, and effective financial transactional services to various LFSB stakeholders. A key success factor is ensuring that appropriate financial controls are applied in the processing of all transactions, so that all incoming and outgoing transactions are handled accurately and in compliance with applicable policies and relevant accounting standards. The primary responsibility of the role is to process financial transactions within agreed Service Level Agreements (SLAs), while ensuring full adherence to internal policies, procedures, and control requirements. In addition, the role will support the Card and Wallet programme by assisting with related transactional processing, reconciliations, and control activities

Job Details

Processing of treasury operations transactions, settlements and confirmations of treasury deals, communication with counter parties, maintenance/ monitoring of the treasury settlement diary.
Process customer receipts, early settlements, refunds, bulk repayment files, write-offs, disbursements, and Card and Wallet–related financial transactions within agreed SLAs.
Investigate, research, and resolve customer queries relating to loan accounts, Card and Wallet transactions, and payment discrepancies within SLA.
Liaise with banks, payment service providers, Card and Wallet partners, and internal departments, and respond to operational and transactional queries within SLA.
Produce ad hoc, daily, and monthly reports, including treasury, transactional, and Card and Wallet performance and exception reports.
Support month-end closing processes, including preparation of reconciliations and provision of information related to treasury, Card, and Wallet transactions as required.
Provide accurate and complete supporting documentation for internal and external audits, including Card and Wallet transactions, and ensure audit queries are resolved timeously.
Maintain accurate, complete, and auditable historical records for all financial, treasury, Card, and Wallet transactions.
Identify, monitor, and escalate unresolved exceptions, breaks, and operational issues relating to treasury, transactional, Card, and Wallet activities to the relevant management team.
Identify opportunities for business process improvement, automation, and control enhancement across operations, including Card and Wallet transaction processing.
Perform any other duties that may be assigned by management from time to time.
Transaction Monitoring: Monitor transactions, including Card and Wallet activity, for potential fraud, errors, or unusual behaviour, and report suspicious transactions in line with internal policies and regulatory requirements.
Reconciliation: Perform regular reconciliations of bank accounts, general ledger accounts, Card and Wallet settlement accounts, statements, and reports, and resolve discrepancies timeously.
Compliance: Ensure adherence to applicable regulatory requirements, internal policies, procedures, and accounting standards relating to treasury, transaction processing, and Card and Wallet operations.

Requirements

Bachelor’s degree in accounting/ finance/ business degree, AAT or equivalent.
A minimum of 5 years’ experience in a Business Support, Accounts Payable or similar relevant experience
Banking experience is advantageous
Certification to a Finance / Accounting professional body advantageous
Knowledge of financial systems and core processes
A strong understanding of core banking systems, customer access channels and experience across diverse geographies.
Sound understanding of banking services and operations
Knowledge of developing reports and carrying out administration with TBBC
Knowledge of new technologies and a willingness to learn and develop
Technical knowledge to prioritize and manage the resolution of system issues

Working knowledge of ITIL Service Management

Excellent communication skills both written and oral
Ability to effectively respond to inquiries from vendors, customers, regulatory agencies or auditors
Ability to multitask and work in a high paced and high-volume transaction environment
Exceptional User Service skills
Demonstrated ability to create strategies and execute on those strategies.
Organisational and prioritization skills with the ability to handle multiple tasks and/or projects at one time

About Company

Letshego Financial Services Botswana

https://www.letshego.com

Letshego is a Setswana term meaning ‘support’. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod.