Transactional Processing Analyst

Job Summary

The primary responsibility of this role is to process transactions within the agreed Service Level Agreements and ensure that they comply with internal policies and procedures.

Job Details

Process treasury operations transactions, including settlements and confirmations of treasury deals; manage communication with counterparties and maintain and monitor the treasury settlement diary.
Process customer receipts, early settlements, refunds, bulk repayment files, write-offs, disbursements, and Card and Wallet–related financial transactions within agreed Service Level Agreements (SLAs).
Review customer receipt and Card/Wallet transaction instructions and confirm that funds have been received or settled with banks and payment service providers prior to processing.
Ensure post-processing reports reconcile accurately to transaction instructions received from country operations, including Card and Wallet transaction files.
Process customer settlements and close accounts, including Card and Wallet–linked accounts, within the quoted validity period.
Prepare and submit payment requests to the Payments team, including settlements relating to Card and Wallet operations, in line with approved mandates and controls.
Create and maintain internal customer profiles (staff, suppliers, Card and Wallet partners, and stakeholders) to support AML screening and compliance requirements.
Liaise with banks, payment service providers, and Card and Wallet partners to investigate and resolve discrepancies related to unidentified receipts, failed transactions, or settlement variances.
Research, investigate, and resolve customer queries relating to receipts, settlements, and Card and Wallet transactions within agreed SLAs.
Correspond with banks, payment service providers, Card and Wallet partners, and internal departments to resolve transactional queries timeously and within SLA.
Prepare accurate ad hoc, daily, and monthly transactional reports, including Card and Wallet activity, settlement, and exception reports.
Support month-end close activities by preparing reconciliations and providing requested information related to treasury, transactional, and Card and Wallet accounts.
Provide complete and accurate supporting documentation for internal and external audits, including Card and Wallet transactions, and ensure audit queries are resolved timeously.
Maintain accurate, complete, and auditable historical records for all treasury, transactional, Card, and Wallet activities.
Identify, document, and escalate unresolved exceptions, discrepancies, and operational issues relating to Card and Wallet operations to the Transaction Processing Supervisor and relevant management teams.
Identify opportunities for business process improvement, automation, and control enhancement across transaction processing and Card and Wallet services to improve efficiency, accuracy, and service delivery.

Requirements

The candidate must have a minimum Accounting/ Finance/ Business degree, AAT or equivalent.
A minimum of 3 years’ experience in a Business Support, Accounts Payable or similar relevant experience
Banking experience is advantageous
Certification to a Finance / Accounting professional body advantageous
Knowledge of financial systems and core processes
Knowledge of developing reports and carrying out administration with TBBC
Knowledge of new technologies and a willingness to learn and develop
Technical knowledge to prioritize and manage the resolution of system issues

Working knowledge of ITIL Service Management

Excellent communication skills both written and oral
Exceptional User Service skills
Demonstrated ability to create strategies and execute on those strategies.
Organisational and prioritization skills with the ability to handle multiple tasks and/or projects at one time

About Company

Letshego Financial Services Botswana

https://www.letshego.com

Letshego is a Setswana term meaning ‘support’. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod.