Expired 1 second ago
Group Data Insights & Analytics Manager
full-time
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Job Summary
Support the delivery of automated customer insights and analytics across core banking divisions, enabling fact-based decision making. The Manager translates data into standardised reports, dashboards, and actionable recommendations, while supervising the day-to-day work of the analytics team under the direction of the Group Head of Digital and Data.
Job Details
Not specified
Requirements
Education
- Bachelor's Degree in Computer Science, Mathematics, Statistics, Econometrics, Data Analytics, or a related quantitative discipline.
- Postgraduate qualification or coursework in Data Analytics, Data Science, or Business Intelligence will be an advantage.
Experience
- 5 Minimum 4–6 years of experience in an analytical or data-focused role.
- At least 2 years in a supervisory or team lead capacity.
- Proven experience translating large datasets and relational databases into actionable business insights.
- Experience developing and maintaining automated reports and dashboards.
- Experience implementing data collection tools or digital survey instruments for customer data.
- Exposure to advanced analytics programmes or data science environments.
- Experience in a banking or regulated financial services environment will be an advantage.
Certifications
- Certification in Data Analytics, Business Intelligence, or a relevant data platform (e.g. Google Data Analytics, Microsoft Power BI, Tableau Desktop Specialist) is preferred.
Knowledge
- Solid knowledge of data analytics and visualisation tools including Python, R, SQL, SAS, Tableau, or Power BI
- Good understanding of customer insights as part of digital and business strategy
- Awareness of digitisation trends in Africa and the broader banking sector
- Understanding of retail and digital banking customer behaviour and market trends in Africa
- Familiarity with data governance frameworks and data quality standards
Critical Deliverables /Core Accountabilities and Responsibilities
Analytics Delivery
- Manage the end-to-end delivery of analytics outputs, including reports, dashboards, and ad hoc analyses across business units
- Develop and maintain automated monthly and quarterly reports providing key customer and product insights to support fact-based decision making
- Ensure data accuracy, consistency, and timeliness across all analytics deliverables
- Support the translation of key customer insights into actionable recommendations that improve customer experience
Team Supervision
- Supervise and mentor Data Analysts and Junior Data Scientists within the team, providing day-to-day direction and quality oversight
- Support the Group Head in developing and executing a talent development plan for the analytics team.
- Conduct regular performance check-ins and contribute to team performance reviews.
Data & Tools Management
- Maintain and optimise analytics infrastructure including dashboards, reporting pipelines, and data visualisation tools.
- Support the assessment and onboarding of new datasets, data collection tools, and analytical platforms.
- Ensure compliance with Group data governance standards, data quality principles, and security requirements in all analytics work
Stakeholder Engagement
- Build and maintain working relationships with business stakeholders across divisions to understand analytics needs and priorities.
- Present insights and recommendations clearly to both technical and non-technical audiences.
- Collaborate with cross-functional teams on analytical projects and initiatives across the Group.
Continuous Improvement
- Identify and implement improvements to analytical processes, tools, and methodologies.
- Stay current with developments in data analytics, visualisation, and digital banking trends in the African market.
- Contribute to ideas generation for research and development within the analytics team
- Support the Group Head in responding to business development opportunities and internal project requests.
Key Performance Indicators
Analytics Delivery
- Timely delivery of monthly and quarterly reports and dashboards.
- Data quality and accuracy scores across all analytics outputs.
Team Performance
- Team output quality and adherence to deadlines.
- Development progress of direct reports.
Insights & Impact
- Relevance and action ability of insights delivered to business stakeholders.
- Stakeholder satisfaction with analytics support.
Insights & Impact
- Relevance and actionability of insights delivered to business stakeholders.
- Stakeholder satisfaction with analytics support.
Continuous Improvement
- Number of process or tooling improvements implemented per quarter.
- Uptake of new analytical methods or technologies within the team.
Governance & Compliance
- Adherence to Group data governance standards in all analytics deliverables
- Zero data integrity incidents attributable to the analytics function
9. Complexity of the Role
Key Complexities
- Balancing multiple concurrent analytics deliverables across different business units, each with distinct data environments and priorities.
- Translating complex, large-scale datasets into clear, actionable insights for non-technical stakeholders.
- Managing a small team while remaining hands-on with analytical delivery.
- Operating within a multi-market African context, requiring sensitivity to local regulatory, cultural, and business conditions.
- Maintaining data quality and governance standards while meeting business demand for rapid, agile analytics output.
About Company
Letshego Holdings Limited
Letshego is a Setswana term meaning ‘support’. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod.