Teller

Job Summary

To accurately and efficiently process and record customers banking transactions over the counter.

Job Details

Critical Deliverables /Core Accountabilities and Responsibilities

1. Process all transactions per internal controls, police and procedures.
2. Complete daily reconciliation of transactions to ensure cash on hand/vault cash balances agrees with system/cash account.
3. Report counterfeited notes and fraudulent transitions.
4. Cross-sell banks products and services and generating leads, providing relevant and appropriate information based on customer needs.
5. Ensure end to end teller process, including verification of customer identity.
6. Ensure confidentiality of all customer information.
7. Support digital banking adoption by assisting customers to register, navigate, and effectively use mobile banking, internet banking.

Requirements

Qualifications & Experience required of Job Holder

1. Grade 12 (25 points). 
2. A Diploma in banking/banking related field will be an advantage.
3.  Understanding of the business operations. 
4. Basic understanding of digital banking platforms and electronic transaction systems. 
5. Ability to assist customers with digital channels (mobile banking, internet banking).

Skills

1. Strong numerical skills.
2. Good listening and communication skills.
3. Customer service orientation. 
4. Verifying and accurate to detail. 
5. Time management. 
6. Honesty and integrity. 
7. Ability to guide customers in using digital banking platforms (mobile app, cell phone banking and online banking). 
8. Ability to troubleshoot simple customer digital banking issues.

About Company

Letshego Financial Services Namibia

https://www.letshego.com

Letshego is a Setswana term meaning ‘support’. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod.