Distribution Manager

Job Summary

The Distribution Manager at Letshego Financial Services Botswana is a leadership role responsible for the strategic and operational oversight of the branch network across the country. This role plays a critical function in driving business growth by ensuring the efficient and effective delivery of financial products and services to a diverse customer base. The role is responsible for developing and executing distribution strategies aligned with corporate objectives and ensuring high-performance standards across all customer touchpoints. The Distribution Manager is  also accountable for expanding market reach, optimizing branch performance, enhancing customer experience, and ensuring compliance with regulatory requirements.

Job Details

1. Implement the country's sales and distribution strategy and execution to drive product profitability.
2. Create sales plans and budgets to achieve revenue targets and market expansion.
3. Analyse market trends, competition and customer needs to inform strategic decisions
4. Adapt sales strategies based on changing market conditions to maintain a competitive edge
5. Deliver and analyse sales force KPIs on agreed frequency (usually monthly), proposing actions where needed and supporting sales force management to implement agreed actions. 
6. Develop and maintain relationships with key customers, stakeholders and partners to enhance customer satisfaction and loyalty
7. Drive initiatives for robust stakeholder engagement (Greenfields), launch new products and explore untapped segments.
8. Manages CRM projects, focusing on innovative solutions and building specific tools / skills to ensure best performance delivery while respecting national data privacy and other legal requirements. 
9. Drive collaboration across multiple sales channels with a focus on digital preference acceleration
10. Collaborate with cross-functional teams such as Marketing, Finance, Risk and Operations to ensure seamless sales operations.
11. Ensure all queries and complaints for both internal and external customers are documented and resolved timely.
12. Analyse performance of the various products to establish product success.
13. Lead, mentor and manage the Branch network 
14. Collaborate with Branch Managers to ensure area specific strategy implementation and support for diverse environments. 
15.  Gather customer feedback to inform product development and improvement.
16. Ensure that Net Promoter score is monitored to ensure exceptional customer experience. 

Requirements

Education: Bachelor’s degree in Marketing, Business Administration/ Economics or similar field. A master's degree or relevant professional certification is a plus.

Experience:

•  At least 5-7 years’ experience in Sales / Channel /Product Management. Experience in managing distribution channels is highly desirable.
•  Experience in driving products initiatives end-to-end; from planning to post-rollout management

Knowledge:

• Strong understanding of customer insights and analytics, to understand and address the needs of diverse customer segments.
• Understanding of product offerings and customer segments in financial services and microfinance.
• Excellent knowledge of Letshego's micro lending products, sales processes, scorecards and key performance indicators.
• Recruitment, training, and coaching sales teams and representatives to achieve individual and team targets.
• Track key performance indicators (KPIs) such as sales momentum, volumes and payouts, conversion rates, collections and recoveries, agent productivity, culture and risk. 
• Maintenance of competitive Profit before Tax to align with shareholder expectations.
• Regularly analyze data to identify areas for improvement and implement corrective actions

Skills:  

• Excellent creative and strategic problem-solving skills (i.e. problem definition & structuring, analysis definition, insight generation & recommendation generation)
• Excellent communication skills and ability to communicate with senior management about sales strategies, challenges, and opportunities. Collaborate with other departments to align sales strategies with overall business goals.
• Ability to drive the execution of new products, from inception to implementation
• Build and maintain strong relationships with prospective and existing clients.
• Conduct sales presentations and product demonstrations to potential clients.

About Company

Letshego Financial Services Botswana

https://www.letshego.com

Letshego is a Setswana term meaning ‘support’. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod.