Training Manager

Job Summary

The role holder will play a crucial role in ensuring that our check off and SME lending staff are equipped with the knowledge and skills necessary to effectively manage and disburse checkoff and SME Loans. He/She should be responsible for designing, delivering and evaluation training programs that align with our organizational objectives and regulatory requirements.

Job Details

Critical deliverables

Training Completion Rate: The percentage of employees who complete assigned training programs.
Training Satisfaction Ratings: Feedback from employees on the quality, relevance, and effectiveness of training programs.
Training-Related Costs: Total costs associated with training programs, including instructor fees, materials, and technology.
Training ROI: The return on investment for training programs, measured by the impact on employee performance, productivity, and business outcomes.
Time to Proficiency: The average time it takes employees to achieve proficiency in new skills or knowledge acquired through training.

Requirements

Education	Bachelor’s degree in Human Resources/ Education, Business Administration or similar field
Experience	At least 5 years’ experience in adult learning theory and instructional design principles. Knowledge of performance management and talent development processes in a competitive Sales environment Experience in driving lending products/ processes training initiatives end-to-end
Certifications	Sales Certification
Knowledge & Skills	Needs Assessment: Conduct regular needs assessments to identify training gaps and opportunities within the checkoff and SME loans departments. Training Program Development: Develop, design, and implement comprehensive training programs covering topics such as loan processing, underwriting, risk assessment, compliance, and customer service. Curriculum Development: Create and maintain a comprehensive training curriculum, ensuring it is up-to-date, relevant, and aligned with industry best practices. Training Delivery: Deliver training sessions effectively, utilizing a variety of instructional methods and technologies. Performance Measurement: Track and measure the effectiveness of training programs, analysing outcomes and making recommendations for improvement. Compliance Training: Ensure that staff members receive adequate training on relevant compliance regulations and industry standards. Stakeholder Management: Collaborate with department heads and managers to identify training needs and ensure alignment with business Excellent creative and strategic problem solving skills (i.e. problem definition & structuring, analysis definition, insight generation & recommendation generation) Excellent communication skills especially with top management and other stakeholders Ability to drive the execution of new products, from inception to implementation Strong negotiation and Presentation skills

About Company

Letshego Kenya Limited

Letshego is a Setswana term meaning ‘support’. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod.