Expires 1 week from now
Supervisor: Legal Collections & Recoveries
full-time
Windhoek,
Khomas Region,
Namibia
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Job Summary
The Supervisor: Legal Collections and Recoveries is responsible for the day-to-day operational management of the Bank's legal recovery portfolio, with particular emphasis on litigation against willful defaulters and legal enforcement within the home loan and personal loan portfolios. The role provides disciplined execution and close oversight of case progress, external counsel coordination, and recovery activity, protecting asset quality, containing Non-Performing Loans (NPLs), and reducing reliance on insurance-based recoveries, under the strategic direction of the Manager: Collections and Recoveries.
Job Details
Key Responsibilities
Legal Recovery Execution and Litigation Management
- Institute and manage legal action against willful defaulters, including summons, judgments, settlements, and execution processes.
- Ensure timely, consistent, and cost-effective enforcement across all applicable loan portfolios.
- Monitor accounts approaching prescription (no payment received for a period in excess of three years) and ensure timely action to interrupt the prescription period before the right to recover is lost.
Home Loan Legal Recoveries
- Manage legal recovery processes related to the home loan portfolio, including security enforcement, foreclosure proceedings, and collateral realisation.
- Ensure strict compliance with Rule 108 of the High Court Rules and other applicable mortgage enforcement requirements.
- Provide legal input into mortgage default management and restructuring options.
Personal Loan Legal Recoveries
- Manage legal recovery processes related to the personal loan portfolio, including summons, judgment applications, and enforcement action against willful defaulters.
- Ensure timely, cost-effective legal enforcement across the personal loan book, including accounts under the government payroll deduction lending arrangement.
- Provide legal input into personal loan default management and recovery strategy, supporting the Bank's objective of reducing reliance on insurance-based recoveries.
External Legal Counsel Oversight
- Appoint, brief, and manage external attorneys and legal service providers on a day-to-day basis.
- Monitor legal costs, performance, and turnaround times to ensure value for money and budget discipline.
- Review legal documentation, pleadings, opinions, and settlement proposals prior to execution or submission, ensuring instructions are correct and decisive to avoid delays, rejections, or loss of recovery rights.
External Debt Collectors Oversight
- Oversee and manage the performance of external debt collection agencies engaged by the Bank.
- Monitor collector activity, recovery outcomes, and turnaround times to ensure value for money and compliance with agreed service standards.
- Review and escalate matters requiring legal action where debt collection efforts have been unsuccessful.
Asset Quality and NPL Support
- Actively support NPL reduction through disciplined execution, prioritisation, and consistent enforcement of high-risk exposures.
- Provide legal status input for impaired asset reviews, watchlist accounts, and recovery prioritisation.
- Support the Bank's strategy to reduce reliance on the insurance-based recovery mechanism by minimising failed or defective legal processes.
Governance, Risk, and Compliance
- Ensure all legal actions comply with applicable laws, regulations, and internal policies.
- Identify and escalate legal and litigation risk across the credit lifecycle.
- Provide regular reporting to the Manager: Collections and Recoveries on legal recoveries, litigation status, and risk exposure.
Stakeholder Engagement
- Serve as the day-to-day point of contact on legal recoveries and enforcement matters.
- Engage effectively with internal stakeholders including Credit, Collections, Risk, and Compliance.
- Provide guidance and support to the collections and recoveries team on legal process matters.
Requirements
- Grade 12, 25 points and above.
- LLB (Honours) Degree (mandatory).
- Minimum of 3-5 years' post-qualification experience, with demonstrated exposure to:
- Banking or financial services litigation
- Debt recovery and enforcement processes
- Mortgage finance and secured lending
- Strong interpretation and understanding of contracts and legal documents.
- Experience liaising with or managing external legal counsel required.
- Prior supervisory exposure will be an advantage.
About Company
Letshego Financial Services Namibia
Letshego is a Setswana term meaning ‘support’. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod.