Digital Transformation and Business Support Manager

Job Summary

To lead and drive digital transformation initiatives while providing essential support to various business functions. To strategically leverage technology, innovation, data analytics and business acumen to optimize processes, enhance operational efficiency to generate sustainable growth. Align digital strategies with business objectives to facilitate organizational change and ensures the successful adoption of digital solutions across the enterprise whilst creating a culture of innovation.

Job Details

Critical Deliverables /Core Accountabilities and Responsibilities

Develop and drive the digital transformation strategy and roadmap aligned with business objectives
Engage, measure and incentivize the workforce to drive successful digital transformation
Lead cross-functional teams to identify, prioritize and implement digital transformation initiatives aimed at improving operational efficiency and enhancing customer experience
Collaborate with key stakeholders to assess current business processes and identify opportunities for automation, optimization and innovation
Lead a team of analysts responsible for gathering, analyzing and documenting business requirements for digital transformation projects and initiatives
Develop and implement standardized methodologies, tools and templates for business analysis activities to ensure consistency and efficiency across projects and initiatives
Oversee the development strategy and execution of digital projects, ensuring adherence to timelines, budgets and quality standards
Manage change management efforts to ensure successful adoption of digital solutions across the organization, including communication, training and stakeholder engagement
Monitor and evaluate the performance of digital initiatives, tracking key metrics and KPIs to measure the impact on business outcomes
Act as a liaison between business units and Technology teams to translate business requirements into technical solutions and ensure alignment with overall digital strategy
Develop and maintain strong relationships with external partners, vendors and industry experts to stay abreast of emerging trends and best practices
Provide strategic guidance and support to business units in leveraging digital tools and technologies to streamline processes, reduce costs and drive revenue growth
Drive a culture of continuous improvement, innovation, collaboration and knowledge sharing across the organization to drive sustainable business growth.
Ensure compliance with relevant regulations, standards, and industry best practices in digital transformation and business support.

Requirements

Grade 12 certificate, 25 points or more
Bachelor's degree in technology, computer science, business or a related field; advanced degree or certifications in digital transformation/strategy preferred
Proven experience in leading digital transformation initiatives, preferably in a managerial or leadership role
Practical exposure project management, change management and digital initiatives is valuable
Strong understanding of digital technologies, trends and best practices
Ability to translate technical concepts into business value
Demonstrated ability to develop and execute strategic plans, drive change and achieve measurable results
Excellent leadership, communication and stakeholder management skills
Analytical mindset with the ability to gather, analyze and interpret data to inform decision-making and measure performance
Experience in change management methodologies and practices
Knowledge of relevant regulations, standards and compliance requirements in the Namibian industry
Strong problem-solving and decision-making skills
Ability to identify issues, propose solutions and drive resolution in a dynamic environment
Understand emerging technologies like big data, artificial intelligence, machine learning, the internet of things and cybersecurity.

About Company

Letshego Financial Services Namibia

https://www.letshego.com

Letshego is a Setswana term meaning ‘support’. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod.